Pre-contract Information Form

1. Seller and Service Provider

Trade name

Notussoft Bilgi Teknolojileri Limited Şirketi ("Notussoft")

Address

Güzelyalı Yalı Mah. Yunus Emre Sk. Üçler Villası No: 6 D: 1, 16940 Mudanya / Bursa / Türkiye

MERSİS number

0632122535600001

Trade registry number

114860

Professional chamber

Bursa Chamber of Commerce and Industry (BTSO), btso.org.tr

Tax office and number

Mudanya Tax Office / 6321225356

Registered email (KEP)

notussoftbilgiteknolojileri@hs01.kep.tr

Phone

+90 501 674 00 87

Email

info@notussoft.com (customer support: destek@notussoft.com)

Website

notuscrm.com

2. Order, Service and Price

Service: NotusCRM Team plan — subscription to a cloud-based customer relationship management (CRM) software. AI summaries on the Team plan are subject to a reasonable daily fair-use limit (rate limit) to protect system security and service continuity.

Workspace and buyer: filled in on the purchase screen (individual / corporate, name or trade name, email).

Number of users (seats): the number chosen on the purchase screen (at least 1).

Subscription period: monthly / yearly.

Unit list price: monthly ₺399/user/month (VAT included) · yearly ₺3,990/user/year (VAT included).

TOTAL ORDER AMOUNT: number of seats × unit list price (VAT included; the VAT within it is shown separately).

Renewal: renews automatically at the end of the period for the same amount; charged to the stored card unless cancelled.

Adding seats: on a monthly subscription, a seat added during the period is charged from the next billing period. On a yearly subscription, for each seat added the part of the yearly unit price that falls on the remaining days of the period (pro rata) is charged at the time of payment; the amount and the number of remaining days are clearly shown in the Pre-contract Information Form before payment.

Payment method: credit card only (debit cards are not accepted). Collection and card storage are performed through the licensed payment institution iyzico; iyzico membership and card storage consent are obtained by iyzico during payment.

3. Exception to the Right of Withdrawal

Under Article 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts on services performed instantly in electronic form. Because the NotusCRM subscription is available for use as soon as the payment is completed and free use for up to 2 users is offered without time limit, there is no right of withdrawal under this contract.

4. Cancellation, Termination and Set-off

The subscription can be cancelled at any time from the management screen. Cancellation takes effect at the end of the current billing period and the service stays active until then.

– No partial refund is made for the current period paid on monthly subscriptions and corporate purchases.

– Only for yearly prepaid subscriptions of buyers who are consumers: in case of early termination or closing the workspace before the end of the period, the months used are set off at the non-discounted monthly list price; any remaining balance is refunded to the Buyer.

5. Complaints

Complaints can be sent to destek@notussoft.com, to the registered email (KEP) address or to the Seller's address. The consumer can apply to the Consumer Arbitration Committees or Consumer Courts in disputes.