Subscription, Delivery, Renewal, Cancellation and Refund Terms

Delivery

The NotusCRM subscription is a software service provided electronically; there is no physical delivery. When the payment is completed, the Team plan and the purchased seats become active in the workspace immediately (Distance Sales Contract Art. 4.1). The service is accessed at app.notuscrm.com and in the NotusCRM mobile apps; purchases are not made in the mobile apps.

1. Purchase and Invoicing

The subscription is started by the workspace owner from the "Plan and billing" screen in the app; at least 1 user (seat) is purchased. The VAT-inclusive total calculated from the chosen number of seats and period is shown before payment. For each successful charge, an e-Archive invoice or e-Invoice (depending on the Buyer's tax status) is issued through Paraşüt and sent to the registered email address.

2. Renewal and Seat Management

– Automatic renewal: when the subscription period (monthly or yearly) ends, the period fee is charged automatically to the credit card stored with iyzico. For yearly subscriptions a reminder email is sent at least 15 days before the charge.

– Adding seats (monthly): no extra amount is charged immediately for seats added mid-period. The seats open immediately; the new amount is charged in the next renewal period.

– Adding seats (yearly): for each seat added during the period, the part of the yearly unit price (₺3,990) that falls on the remaining days of the period (a started day counts as a full day) is charged once at the time of payment through the iyzico payment form; the seats open with the payment and a separate e-Archive invoice / e-Invoice is issued for this amount. The next period renews at the updated total seat count.

– Removing seats: a reduction in the number of seats takes effect at the end of the current billing period. The seat count cannot be reduced below the number of users and pending invitations in the workspace.

– Changing period: to switch between monthly and yearly, the current subscription is cancelled and the new period is purchased at the end of the current one.

3. Failed Payments and Uninterrupted Access to Data

If the credit card cannot be charged, the service is not restricted immediately. A 14-day grace period is given and a warning is shown in the app; during this period the card can be updated and the payment retried. If payment still cannot be collected after 14 days, the workspace moves to the Free plan: existing data and registered users (even if more than the Free plan limit) are not deleted or removed; signing in, viewing and editing records and exporting data (CSV and ZIP) remain available. Inviting new users is closed; AI summaries and MCP drop to the Free plan limits; automation rules and email account syncing beyond the limit are paused without being deleted (the oldest rules and accounts keep running). Limits are lifted as soon as the Team plan is purchased again. Access to data is never blocked because of payment.

4. Cancellation, Refunds and Consumer Set-off

– You can cancel your subscription at any time from the "Plan and billing" screen. A cancelled subscription is not charged for the next period. Cancellation cannot be undone; the subscription can be purchased again after the period ends.

– General rule (monthly subscriptions and corporate buyers): all Team plan features remain available until the end of the cancelled period; no partial refund is made for the current period paid in advance. If the workspace is closed or the account is deleted, the subscription ends immediately and no partial refund is made.

– Yearly set-off rule for consumers: if individual buyers who are consumers under Law No. 6502 end their yearly prepaid subscription before the end of the period or close the workspace or their account, each month used (a started month counted as a full month) is calculated at the non-discounted monthly list price (₺399/user/month) and set off against the yearly amount paid in advance. Any positive balance is refunded to the Buyer's credit card. Even if a closed workspace is reopened within the 30-day period, the ended subscription period does not come back.