Distance Sales (Subscription) Contract

Article 1 — Parties

1.1. Seller / Service Provider:

Trade name

Notussoft Bilgi Teknolojileri Limited Şirketi ("Notussoft")

Address

Güzelyalı Yalı Mah. Yunus Emre Sk. Üçler Villası No: 6 D: 1, 16940 Mudanya / Bursa / Türkiye

MERSİS number

0632122535600001

Trade registry number

114860

Professional chamber

Bursa Chamber of Commerce and Industry (BTSO), btso.org.tr

Tax office and number

Mudanya Tax Office / 6321225356

Registered email (KEP)

notussoftbilgiteknolojileri@hs01.kep.tr

Phone

+90 501 674 00 87

Email

info@notussoft.com (customer support: destek@notussoft.com)

Website

notuscrm.com

1.2. Buyer ("Customer"): the natural person (consumer) or legal entity (corporate) who starts a subscription electronically in the NotusCRM application and whose billing and contact details appear on the purchase form.

Article 2 — Subject

This Contract governs the sale, performance and collection of the price of the Team plan subscription that the Buyer purchases for a workspace in NotusCRM, a cloud-based customer relationship management (CRM) software — the chosen number of user (seat) licences and the hosted software service — and the rights and obligations of the parties, under Consumer Protection Law No. 6502, the Distance Contracts Regulation and the Turkish Commercial Code. The scope of the service and the plan features are as announced on notuscrm.com/en/pricing at the time of purchase; AI summaries on the Team plan are subject to a reasonable daily fair-use limit (rate limit) to protect system security and service continuity. Use of the service is also subject to the Terms of Use. The English translation of this Contract is provided for information; in case of conflict the Turkish text prevails.

Article 3 — Price and Payment

3.1. A subscription can be started for at least 1 (one) user (seat). Unit prices as announced on the website:

– Monthly subscription: ₺399 / user / month (VAT included)

– Yearly subscription: ₺3,990 / user / year (VAT included)

The total order price (VAT included), calculated from the number of seats and the subscription period chosen by the Buyer at purchase, is clearly shown to the Buyer on the payment screen and in the Pre-contract Information Form and is confirmed by the Buyer.

3.2. Payments are collected only by credit card through the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico) (debit cards are not accepted for subscription payments). During payment the Buyer gives consent within iyzico's infrastructure to card storage and automatic charging. Card details are not passed to Notussoft.

Article 4 — Performance, Seat Changes and Automatic Renewal

4.1. Immediate performance: when the payment is completed, the Team plan and the purchased seats become active in the workspace immediately.

4.2. Adding and removing seats: on a monthly subscription, seats added during the period open immediately; no extra amount is charged mid-period, and the new seat count is charged from the next renewal. On a yearly subscription, for each seat added during the period the part of the yearly unit price (₺3,990) that falls on the remaining days of the current period (pro rata; a started day counts as a full day) is charged at the time of payment and the seats open with the payment; the new seat count is charged from the next renewal. The amount and the breakdown of days are shown to the Buyer and confirmed before payment. A request to reduce seats takes effect at the end of the current period.

4.3. Automatic renewal: unless the Buyer indicates otherwise on the management screen, the subscription renews automatically for the chosen period (monthly or yearly) and the price is charged by iyzico to the stored credit card. At least 15 days before a yearly renewal, a reminder is sent to the Buyer by email.

4.4. Failed collection: if the renewal price cannot be collected, the Buyer is given a 14-day grace period; the service continues without interruption during this period and the Buyer can update the card and retry the payment. If payment still cannot be collected at the end of this period, the workspace moves to the Free plan; existing data and registered users are not deleted, but inviting new users is closed and automation rules and email account syncing beyond the Free plan quota are paused without being deleted. Access to data, editing and exporting data (CSV/ZIP) are never blocked because of payment.

Article 5 — Exception to the Right of Withdrawal, Cancellation and Set-off

5.1. Exception to the right of withdrawal: under Article 15/1-(ğ) of the Distance Contracts Regulation, the consumer cannot exercise the right of withdrawal for services performed instantly in electronic form. Because NotusCRM can be used and tried free of charge for up to 2 users without time limit and performance takes place immediately upon purchase, there is no right of withdrawal under this contract. A consumer Buyer separately confirms this at purchase.

5.2. Cancellation and refund rules:

– Monthly subscriptions and corporate buyers: the Buyer can cancel the subscription at any time from the management screen. After cancellation the next period is not charged; the service continues without interruption until the last day of the current paid period. No partial refund is made for the current period paid in advance.

– Early termination and set-off in yearly sales to consumers: for yearly prepaid subscriptions where the Buyer is a "consumer" under Law No. 6502, if the consumer terminates the subscription before the end of the period without a justified reason or closes the workspace or the account, the months used (each started month counted as a full month), multiplied by the number of paid seats and by the non-committed, non-discounted monthly list price (₺399/user/month), are set off against the yearly amount paid in advance; any remaining balance is refunded to the Buyer's credit card. The set-off cannot exceed the total yearly amount paid in advance. For seats added during the period and paid under 4.2, the months used are counted from the date they were added and the set-off is made from the price actually collected for those seats; the set-off for added seats cannot exceed the price paid for them.

5.3. If the workspace is closed or the account is deleted, the subscription ends immediately; no partial refund is made other than the consumer set-off in 5.2.

Article 6 — Competent Court

If the Buyer is a merchant / legal entity, the Courts and Enforcement Offices of Bursa have jurisdiction. If the Buyer is a consumer under Law No. 6502, the Consumer Arbitration Committees or Consumer Courts at the Buyer's or the Seller's place of residence have jurisdiction within the monetary limits announced each year by the Ministry of Trade.

Article 7 — Language

This Contract is drawn up in Turkish. The English translation is provided for information only; in case of any conflict or difference of interpretation between the Turkish and English texts, the Turkish text prevails.